These Terms & Conditions apply to your use of the Bravo Dog Training website and to services you book with Bravo Dog Training Limited. Additional details in a service description, booking confirmation or written agreement form part of your contract. If a specific service term conflicts with a general term here, the specific term applies to that service, subject always to your statutory rights.

 

1. About Bravo Dog Training

This website and the services described on it are operated by Bravo Dog Training Limited (referred to as “Bravo Dog Training”, “we”, “us” or “our”).

 

Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: bravodogtraininguk@gmail.com
Telephone: 07585 099412

Boarding licence number: 29265

 

We provide dog-training services in Berkshire, Surrey and surrounding areas. The specific service, location and delivery format will be set out in the relevant service information or booking confirmation.

 

2. Using this website

You may use this website only for lawful purposes. You must not misuse it, interfere with its operation, attempt to access it or related systems without authorisation, or submit information that you know is false or misleading. Please provide accurate information when making an enquiry or booking.

 

We may suspend or restrict access to the website where reasonably necessary to protect the site, its users or our business, or where these terms have been seriously breached. Website content is provided for general information and does not guarantee a particular training outcome. We may update, correct or remove website content, features or links.

 

3. Bookings, prices and payment

You can enquire or book through the methods shown on the website, by email or by telephone. Session dates are offered on a first-come, first-served basis and are not reserved until we receive the first payment due for the booking. This includes the initial payment under PayPal Pay in 3. Until that payment is received, a requested date may be offered to another client. We will confirm the booking and dates once the payment arrangement has been accepted and the first payment received. The confirmation will identify the service, price, dates or proposed schedule, and any service-specific arrangements.

 

Prices and payment methods will be stated before you commit to a booking. Unless we agree otherwise in writing, payment is due in advance. Where offered and available, you may pay using PayPal Pay in 3. Use of PayPal Pay in 3 is subject to PayPal’s separate terms, eligibility and approval. We do not control PayPal’s payment service or decisions.

 

We may decline or cancel a booking where we have a reasonable safety, suitability or operational reason. If we cancel a confirmed booking and do not offer a suitable alternative, we will refund sums paid for the cancelled service, subject to any different remedy required by law.

 

4. Cancellations, changes and refunds

Your statutory rights, including any applicable cancellation rights for contracts made online, by telephone or away from our business premises, are not affected by this section. If you ask us to begin a service during a statutory cancellation period, we will obtain any consent or acknowledgement required by law. If you then cancel after the service has begun, you may be required to pay a proportionate amount for the service already provided where the law permits. Any statutory exception or cancellation charge will apply only where its legal requirements are met.

 

Please send cancellation or rescheduling requests in writing to bravodogtraininguk@gmail.com. The booking confirmation may set out fair, service-specific cancellation charges and notice periods. Any charge will be applied only to the extent permitted by law and will not remove a right to a refund or other remedy that you have under law.

 

For one-to-one sessions booked as a block, please give at least seven calendar days’ notice to request a change. We will try to accommodate a request, subject to availability. A request made with less notice may be declined and the session may be treated as used, except where the law requires otherwise or we agree an exception in writing.

 

For group classes, a cancellation made 21 calendar days or fewer before the course begins may be non-refundable to the extent permitted by law and where that charge is fair and proportionate. If you cannot complete a course because of a long-term illness or injury affecting you or your dog, contact us promptly. We may ask for reasonable supporting information and may offer a proportionate refund or another suitable arrangement.

 

For residential training or boarding, any deposit, balance due date and cancellation charge will be stated in the booking confirmation. If dates have been reserved exclusively for you, a cancellation charge will reflect only fair, reasonable and lawful costs or losses. Please contact us in writing as soon as possible if you need to cancel or change dates.

 

We may cancel or rearrange a session where weather, venue availability, illness, safety concerns or another circumstance outside our reasonable control prevents safe or effective delivery. We will give as much notice as reasonably possible and offer a replacement date or, if we cannot provide the booked service, an appropriate refund for the service not delivered, subject to your statutory rights.

 

5. Six-Session Programmes

Some programmes are sold as a complete six-session package (a “Six-Session Programme”). The programme is booked as a whole for the named client and dog. Sessions are not transferable to another person or dog, and unused sessions are not refundable merely because a client chooses not to attend, except where required by law or agreed by us in writing.

 

The format and planned dates for each programme will be described in the programme information or booking confirmation.

 

You must attend the scheduled sessions, follow reasonable safety instructions and complete the homework agreed with your trainer between sessions. For one-to-one sessions, a rescheduling request should be made at least 72 hours before the appointment. A late cancellation or non-attendance may result in that session being treated as used, subject to statutory rights and any reasonable discretion we exercise. Group sessions, full-day training and other fixed-date elements may not be rescheduled unless we agree otherwise.

 

Where a Six-Session Programme is sold with a money-back guarantee, the eligibility conditions and assessment method in these Terms & Conditions apply. For the Lead Walk Transformation Programme, the applicable guarantee conditions are set out below. Dogs differ, and progress depends on factors including the dog, environment, consistency of practice and safe implementation of the methods taught. A guarantee does not limit your statutory rights.

 

The Lead Walk Transformation Programme guarantee is assessed by observable lead-walking behaviour while you apply the methods taught. To qualify, you must attend all scheduled sessions, complete prescribed homework, implement the training between sessions, use any equipment as instructed, provide reasonable video evidence of the exercises, and participate in any additional training offered under the guarantee. We may consider training notes and observations when assessing progress. A dog added after the programme has started will not qualify for the guarantee unless we confirm otherwise.

 

6. Reactivity Bootcamp

The Reactivity Bootcamp is a complete programme consisting of two group classes and four one-to-one private sessions, for a total of six sessions. It is booked for the named client and dog and individual sessions cannot be transferred or substituted.

 

The full fee is payable in advance unless a different payment arrangement is confirmed in writing. If a deposit or instalments are offered, the amount, due dates and consequences of non-payment will be provided before the booking is confirmed. Where PayPal Pay in 3 or another third-party payment service is used, that provider’s separate terms also apply.

 

You are expected to attend all six sessions and complete the homework set by your trainer. Group classes are not normally rescheduled for an individual client. A request to reschedule a one-to-one session should be made at least seven calendar days in advance. We may make an exception for genuine extenuating circumstances or where availability permits. If you miss a session or do not give the required notice, the session may be treated as used and the programme will ordinarily continue as scheduled, subject to your statutory rights.

 

The Reactivity Bootcamp includes a money-back guarantee. If, after completing the Bootcamp, there is no noticeable improvement in your dog’s on-lead reactivity while you are following the methods taught, we may provide further training at no extra charge before a refund is considered. If there is still no noticeable improvement after that additional training, and you have met the conditions below, you will be eligible for a full refund of the Bootcamp fees paid. Assessment will focus on observable behaviour in comparable situations and may take account of the individual dog, safety considerations, and our training notes and observations.

 

To qualify for the guarantee, you must attend all six scheduled sessions, complete the homework prescribed by your trainer, implement the methods taught between sessions, and submit clear video evidence of each prescribed homework exercise without being prompted. You must also use equipment issued or recommended by Bravo Dog Training correctly and as directed, and participate in any reasonable additional training offered under the guarantee. Failure to meet these requirements may make you ineligible for the guarantee, subject to applicable law.

 

Your trainer may recommend particular equipment to help address specific behaviours. You may choose not to use a recommended item. However, if we have explained why the equipment is recommended and your refusal or misuse materially limits the training or prevents a fair assessment of progress, the money-back guarantee will not apply. In those circumstances, the limitation results from the equipment not being available for the programme, rather than a failure of the training. We will assess this fairly in light of the dog and circumstances. The guarantee does not replace or restrict your statutory rights.

 

7. Dog suitability, health and safety

Before training, you must give us an accurate and complete account of your dog’s behavioural history, including any bite, attack, serious incident, relevant legal notice or restriction, and any known reactivity or aggression. You must also tell your trainer about any relevant injury, illness, medication or other health concern affecting you or your dog. This helps us assess whether the service and setting are suitable and how sessions may need to be adapted.

 

We may refuse, pause or end a service if information has been withheld or if, in our reasonable judgement, the dog, client or circumstances present a safety risk that cannot be managed appropriately. We will explain the reason where reasonably practicable. Any refund will be handled under the cancellation terms above and applicable law. We cannot provide a service where doing so would be unlawful. You must disclose any relevant restriction or status under the Dangerous Dogs Act 1991 or other applicable law before booking.

 

Dog training involves inherent risks, including unpredictable animal behaviour and physical activity. We take reasonable steps to plan and deliver sessions safely, but you remain responsible for your own conduct and for handling and maintaining control of your dog at all times, including during group sessions, in accordance with the trainer’s instructions and applicable law. You must use suitable, properly fitted equipment and tell us promptly if you cannot safely follow an instruction. You are responsible for damage or injury caused by your dog to the extent that you are legally responsible for it. We recommend maintaining appropriate pet or household liability insurance.

 

We may use a reasonable risk assessment and set practical controls such as spacing, lead requirements or session arrangements. You must follow these controls. Please do not attend a session if you or your dog are unwell in a way that may create a risk to others; contact us to discuss the situation.

 

8. Equipment

Equipment loaned by us remains our property and must be returned when requested or at the end of the programme. You must take reasonable care of it while it is in your possession. If it is lost or damaged through your failure to take reasonable care, we may ask you to pay a fair amount reflecting the actual repair or replacement cost, taking account of the item’s condition and age. We will provide the relevant cost information. We will not charge more than a reasonable amount or restrict any rights you have under law.

 

You must check that any equipment is suitable for your dog, follow the manufacturer’s instructions and the trainer’s guidance, and stop using it if it appears damaged, causes discomfort, or your dog shows signs of illness, injury or an adverse reaction. Contact us for advice. We are not responsible for harm caused by equipment used contrary to its instructions or our guidance, except where the law makes us responsible. You remain responsible for monitoring your dog’s welfare.

 

Where a programme guarantee depends on the use of specified equipment, that condition will be explained before you book. If you choose not to use it, or use it contrary to the guidance, the guarantee may not apply to the extent that this has materially affected the training outcome. This does not limit your statutory rights.

 

9. Photos, videos and personal information

We may take photographs or videos for training records, safety, or to provide feedback. We will explain the relevant use and handle any personal information in accordance with our Privacy Policy.

 

We will ask separately for your permission before using an identifiable image or video of you, or information that identifies you, for marketing or social media. Agreeing to marketing use is optional and is not a condition of booking. You may withdraw your permission at any time by writing to bravodogtraininguk@gmail.com. Withdrawal will not affect uses made before you withdrew permission. We will explain how to make a request concerning material already published.

 

Video evidence you provide for training or a programme guarantee is used to assess and support your training, not as permission to publish it. Further details about how we use, store and retain personal information are in the Privacy Policy.

 

10. Intellectual property and third-party links

Unless stated otherwise, website text, photographs, graphics, branding and other content belong to Bravo Dog Training or are used with permission. You may view the website for personal, non-commercial use. You must not copy, republish, distribute or use our content or branding commercially without our prior written permission, except where applicable law allows it.

 

The website may link to third-party websites or services. Those links are provided for convenience. We do not control third-party content, privacy practices or services and are not responsible for them. Their own terms and privacy notices apply.

 

11. Website availability and cookies

We aim to keep the website available and accurate but do not guarantee uninterrupted access or that every page will be free from errors. We may maintain, change or temporarily suspend the website. This does not affect rights relating to a service you have already booked.

 

Our website may use cookies or similar technologies. Information about those technologies and your choices should be provided through the website’s cookie notice or settings. Please also read our Privacy Policy. Non-essential cookies should be controlled through the site’s consent mechanism where required by law.

 

12. Liability and legal rights

Nothing in these terms excludes or limits liability where it would be unlawful to do so. In particular, nothing excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

 

We are responsible for providing services with reasonable care and skill and for other obligations imposed by applicable consumer law. These terms do not remove or reduce those rights. To the extent permitted by law, we are not responsible for loss that was not foreseeable when the contract was made, or for loss caused by your breach of these terms or by circumstances outside our reasonable control. Nothing in this paragraph limits liability where doing so would be unlawful or unfair under consumer law.

 

We are not responsible for the independent acts of other clients, handlers or dogs where we have not caused or contributed to the loss through a breach of a legal duty. This does not remove our responsibility to take reasonable care in organising and delivering our own services.

 

13. Changes to these terms

We may update these terms by publishing a revised version on this page. The version in force when you book will apply to that booking unless a change is required by law or you agree to it. A change will not retrospectively remove rights you already have. The date at the top of the page shows when the terms were last updated.

 

14. Governing law and contact

These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the UK, you may also have the protection of mandatory rules that apply where you live. Nothing in these terms prevents you from bringing a claim in a court that has jurisdiction under applicable law.

 

If you have a question or complaint about these terms or a booking, contact us at bravodogtraininguk@gmail.com or 07585 099412.