Generated privacy notice - professional services
Bravo Dog Training customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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How to complain
Contact details
Telephone
07540 403159
What information we collect, use, and why
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Addresses
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Purchase or service history
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Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
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Names and contact details
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Marketing preferences
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Payment details
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Purchase or service history
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Video recordings of public areas
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Audio recordings of public areas
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Photographs
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Financial transaction information
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Correspondence
Cookies and Tracking Technologies
When you visit our website, we use cookies and similar tracking technologies to improve your experience, analyse website traffic, and deliver personalised advertising. We use the following types of cookies:
•Strictly necessary cookies: Essential for the website to function and cannot be switched off.
•Analytics cookies: Help us understand how visitors interact with our website (e.g. pages visited, time on site) so we can make improvements.
•Advertising and targeting cookies: We use Google Ads (formerly Google AdWords) to promote our services online. Google and other third-party vendors use cookies and/or device identifiers to serve ads to you based on your past visits to our website. We share information about your use of our site with Google for this purpose.
You can manage your cookie preferences at any time using the cookie settings on our website. You can also opt out of Google's use of cookies for personalised advertising by visiting Google's Ads Settings, or opt out of third-party vendor cookies via the Network Advertising Initiative opt-out page.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Consent - we ask for your permission via our cookie banner before placing non-essential cookies on your device. You have the right to withdraw your consent at any time by updating your cookie preferences on our website.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
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Directly from you
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Indirectly from third-party advertising and analytics services (including Google Ads) when you interact with our website
How long we keep information
We store personal information for 2 years before erasure.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
We use Calendly to allow users to book free assessment call appointments. When you book a call, we collect your name, email address, contact number and any other information you provide in the booking form.
This information is processed by Calendly on our behalf. Bravo Dog Training is the data controller and Calendly acts as a data processor under its Data Processing Addendum and Customer Terms.
Our lawful basis for processing this data is our legitimate interests in responding to enquiries and arranging appointments, and/or taking steps prior to entering into a contract.
Personal data may be transferred outside the UK. Where this occurs, appropriate safeguards are in place.
For more information, please see Calendly’s privacy notice here and Data Processing Addendum and Customer Terms and Conditions.